PASHUPATINATHA MERCANTILE CORP LLP believes in helping its customers as far as possible, and has therefore adopted a liberal cancellation and refund policy.
Cancellations will be considered only if the request is made within 1–2 days of placing the order. However, the request may not be entertained if the order has already been processed, packed, or shipped by the vendor or merchant.
Please note that cancellation requests will not be accepted for perishable items such as food, flowers, or any time-sensitive products.
In cases where the product delivered is damaged, defective, or not as described, please contact our Customer Service Team within 1–2 days of receiving the product. The request will be validated once our team inspects and confirms the issue.
If you receive a damaged or defective item, report it within 1–2 days of receipt to our Customer Service team. Upon verification by the merchant/vendor, the appropriate action will be taken which may include a replacement or refund.
If you feel that the product you received is not as expected or does not match the description on the website, please notify our customer service within 1–2 days of delivery. Our team will investigate and respond with an appropriate resolution.
For products that come with a manufacturer's warranty, any issues should be raised directly with the manufacturer in accordance with their terms.
In case a refund is approved by PASHUPATINATHA MERCANTILE CORP LLP, it will be processed within 1–2 working days and credited to the original payment method.
If you have questions or concerns regarding cancellations or refunds, please reach out to our support team: